Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case, you do not need to return the item.
We double-check everything, however, due to human error, it is possible that we can send you the wrong item. If this occurs there is no need to worry, please send us a photo of the incorrect item you have received, and we will have things sorted out for you as quick as possible. If you meet the above criteria, please send us a message and we will be happy to deal with your case. The item(s) have been worn or washed.
The item(s) have been altered in any way. The item(s) are in any way defective from the original and sellable condition unless the condition is our fault. The item(s) do not have the original tags on them. The item colour was not as it looked in the picture. (Due to a variety of different technological screens item colour can look different).
Made to order - if an item has been made to order or personalised. We aim to dispatch items within 3 days. In the case you cannot see your tracking information please contact the team. Usually, before the 3-week period, however, during busy times it can take longer than expected, so please be patient and we assure you, you will receive your item. The item "3-4 Person Man Family Tent Instant Pop Up Tent Breathable Outdoor Camping Hiking" is in sale since Wednesday, February 5, 2020. This item is in the category "Sporting Goods\Camping & Hiking\Tents & Canopies\Tents". The seller is "imjams" and is located in Shenzhen.This item can be shipped worldwide.